EURO2020 Ticketing Manager

EURO2020 is looking for a candidate for a full-time project position within Ticketing from April 15th 2020 - July 2nd 2020.

Project mission
The mission of Ticketing (TICK) is to maximise ticketing revenues and optimise attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive
environment. The Ticketing Manager will be overall responsible for the implementation of the Ticketing project in EURO 2020 in Copenhagen.

Key responsibilities

Communication and cooperation

  • Regular liaison with UEFA project team
  • Main contact for the TICK venue team, including the Ticket Access Control Manager
  • Close collaboration with the overall venue team and the stadium operator
  • Participate to daily venue meetings
  • Regular reporting in accordance with UEFA EURO 2020 requirements

TICK workforce responsibilities

  • Train and lead the TICK venue team
  • Prepare the documentation used for the volunteers training 
  • Participate in the volunteers training
  • Monitor the activity of the volunteers and report any issues to the volunteer manager

Event-time responsibilities

  • Overall responsible for match day preparations & operations
  • Troubleshoot problems concerning ticketing as they arise
  • Support/liaise with safety and security and access control services
  • Supervise the set-up and dismantling of TICK facilities
  • Liaise with any appointed service providers
  • Satisfy all customer ticketing needs at the venue and provide excellent customer service

Administration

  • Define the split of responsibilities and produce shift plans for all persons involved in TICK operations
  • Daily liaison with the UEFA TICK project team
  • Prepare post-tournament report on venue activities

Profile of successful candidate

Must-have requirements

  • Experience of 5 years in ticketing or in major international sports events
  • Excellent project management skills
  • Excellent communication skills
  • Full professional proficiency in English & Danish
  • Strong leadership skills
  • Organized, service-oriented and resistant to stress

Additional requirements

  • Good network within the football market,  especially in Denmark
  • University degree

You will become part of a dedicated team located in Parken in Copenhagen. 

You will be asked to bring your own devices, i.e. labtop and mobile phone. Your phone bill will be covered by UEFA during the assignment.

Arbejdssted: Parken, Østerbro
Ansøgningsfrist: 05-01-2020
Kontaktpersoner: Thomas Rydahl, Sikkerhedschef
E-mail: E-mail
Telefonnummer: 2265 2495
Du kan søge job her