EURO2020 Hospitality Venue Manager

The EURO2020 team in Copenhagen is looking for a candidate for a full-time project position within Hospitality Management from May 11th 2020 - July 5th 2020

Project mission

The mission of Hospitality Production (HPRO) is to plan, implement and deliver the various hospitality programs, catering, decoration and entertainment services for all the relevant target groups at a high level and in accordance with the agreed concepts, service levels and budgets.

The mission of the LOS Hospitality Venue Manager is to manage the set-up and operational implementation of the UEFA 2020 Hospitality Programs at the venue and to ensure a smooth execution, allowing for a consistently high and professional delivery and a top-class experience to all hospitality guests.

Hospitality Programs:
- VIP Hospitality hosted in the UEFA VIP Lounge (and Honorary Lounge, where applicable)
- Commercial Partners Hospitality hosted in the UEFA Club (or in dedicated areas, where applicable)
- Official Hospitality hosted in Private Suites, Prestige Lounge, The 2020 Club

Key responsibilities

  • In charge of the hospitality facilities during the availability period including hand-over and final hand-back
  • Responsible for the operational implementation of the VIP, Commercial Partners and Official Hospitality programs
  • Manage the relevant suppliers ensuring a smooth and timely delivery of all services as per the agreed standards, layouts and service levels
  • Main contact person for
    • Hospitality related suppliers
    • Volunteers
    • UEFA internal counterparts

Communication and cooperation

  • Liaise with and coordinate between all HPRO related suppliers (caterer, branding and decoration, entertainment, etc.) to ensure permanent, consistent and smooth implementation
  • Collaborate closely with the relevant on-site counterparts at UEFA (e.g. Signage team, VIP Services team, etc.), the LOS venue team and the stadium operator
  • Liaise with all relevant internal and external stakeholders at the venue
  • Provide reports and updates to the UEFA Hospitality Venue Manager

HPRO workforce responsibilities

  • In charge of the Volunteer management, including volunteer training, shift planning and task assignment
  • Assign tasks and define responsibilities for the Hospitality Venue Coordinator
  • Support the UEFA Hospitality Venue Manager with the preparation of training for suppliers, guest hosts
  • Participate to the training of suppliers, guest hosts

Event-time responsibilities

  • Perform hand-over and hand-back
  • Check all on-site hospitality related directional signage
  • Ensure that H&S regulations are respected by all relevant parties
  • Assess the performance of HPRO suppliers and measure KPI achievements in cooperation with UEFA Hospitality Venue Manager

Profile of successful candidate

Must-have requirements

  • Experience in event/hospitality operations at major international events (ideally sports sector)
  • Full professional proficiency in English and Danish (both oral and written) 
  • Excellent project management and communication skills
  • Strong organizational skills
  • Attention to detail combined with the ability to see the bigger picture
  • Service- and client-oriented approach
  • Used to negotiate and deal with suppliers
  • Creative, open-minded and solution oriented
  • Proactive and decision maker
  • Ability to remain calm and perform under pressure

Additional requirements

  • Ideally knowledge of the Stadium (Parken)
  • Any additional language an asset

You will become part of a dedicated team located in Parken in Copenhagen. 

You will be asked to bring your own device, i.e. laptop.

Ansøgningsfrist: 31-01-2020
Kontaktpersoner: Nick Madsen, Venue Operations
2681 3504
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